Returns policy

To make a return or change, please contact 26510.41833 or email info@sylvestris.gr, in order to start the process of changing or returning the product. In order to make any change or return of product withdrawal, it is necessary to fill in the relevant form that will be sent to your email.

Returns and changes are accepted within seven (7) days. The product or products must be in excellent condition, not damaged or otherwise defective, not used and not in any condition other than their original condition. Returned products must be properly packaged so as not to be damaged during transport. In any case of product change you will be charged with the return and shipping costs.  In case of change, the change product must contain the original proof of purchase.

In case of withdrawal, the return product must contain the original proof of purchase and a note with the Bank, the name of the beneficiary and the IBAN account to make the return. Finally, you send us the product back to any courier company you wish at our headquarters, at your own expense. If the order is canceled at the customer’s risk, the deposit is lost.

In case of withdrawal of the product, the money will be credited to your bank account. Refunds are made if the original proof of sale is returned with the product. For the refund it takes up to five (5) working days from the receipt of the products in the e-shop and the beneficiary of the account must be the customer in whose name the order has been placed.

In case the return is due to an error of our store (manufacturing defect of product, wrong shipping of product) we bear the return costs. In this case, you send us back the parcel with the courier company you received at the recipient’s expense.

In case you want to return the products you bought to us, the postal address:
Sylvestris OE
Neophytou Douka 26
453 32 Ioannina

Cancellation policy
In case you wish for personal reasons to cancel your submitted order, you must inform us by phone or via email, within 2 hours from the time you place the order, so that it does not start processing / sending.